Following the introductory months, partners visited London to attend a two day training course and hold the first partnership meeting on 5th – 6th September 2016.
The training focused on access and inclusion, exploring the benefits of universal design and inclusive management practices to meet the needs of all users. It provided delegates with good practice examples and techniques on how to identify potential barriers to access, alongside solutions to improve accessibilty and customer service for tourists and visitors.
The programme included a presentation by Ross Calladine, Head of Business Support at Visit England who shared his experience on how to support tourism businesses develop accessible itineraries and a visit to the Victoria and Albert Museum, where Barry Ginley, Equality and Access Officer, presented the museum’s policies on inclusive environments.
